Cancellation & Refund Policy
We want you to love every flower bouquet and nursery plant you receive from FreshFlora. Here is our clear policy regarding order cancellations, damaged product replacements, and refund processing.
Last Updated: July 31, 2026
1. Order Cancellation Terms
You may cancel your order free of cost within 15 minutes of placement or before the seller confirms & begins packing your items.
Once an order is confirmed, packed, or assigned to a delivery rider ("Out for Delivery"), it cannot be cancelled due to the perishable nature of fresh flowers and customized arrangements.
2. 24-Hour Damaged / Defective Guarantee
Plants and flowers are living products. If your order arrives broken, wilted beyond recovery, with damaged pots, or missing items, you are entitled to a free replacement or refund under our guarantee:
How to Claim a Replacement or Refund:
- Inspect your order upon delivery.
- Submit a complaint within 24 hours of delivery via My Orders → Report Issue or WhatsApp Support at +91 9304612345.
- Attach a clear photo/video showing the damaged plant or item.
Our quality team will verify your claim within 4 hours and dispatch a replacement or initiate a refund immediately.
3. Non-Refundable Situations
Refunds or replacements will not be issued in the following scenarios:
- Incorrect or incomplete delivery address / unreachable recipient contact number provided by the buyer.
- Refusal of delivery at door by recipient without valid product defect.
- Normal plant variation in leaves/size natural for live nursery plants.
- Damage caused by improper watering, direct harsh heat, or lack of sunlight post-delivery.
- Claims submitted after 24 hours of successful delivery.
4. Refund Processing Timeline
Once a refund is approved by FreshFlora:
- Prepaid Online Orders (Razorpay UPI, Cards, NetBanking): Refund credited back to your original source payment account within 5 to 7 business days.
- Cash on Delivery (COD) Orders: Refund credited directly to your verified UPI ID or Bank Account provided during the refund claim process within 24 to 48 hours.
Need Help with an Order?
Helpline: +91 9304612345 Email: support@freshflora.in